HBOC Sr Support Specialist - Remote

Company: Disability Solutions
Location: Las Vegas
Posted on: May 3, 2024

Job Description:

Driving Infinite Possibilities Within A Diversified, Global Organization


The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

As an Advanced Field Service Engineer here at Honeywell, you will play a critical role in providing technical expertise and support to our customers. You will be responsible for troubleshooting, repairing, and maintaining our advanced systems. Your knowledge and skills will be essential in ensuring the smooth operation and optimal performance of our products in the field. This role will work remote on designated customer sites across various locations. In this role, you will have a direct impact on our customers' satisfaction and the success of our business. Your ability to quickly diagnose and resolve technical issues will contribute to the overall reliability and performance of our products.

Key Responsibilities

• 
  
• Provide remote technical support to customers, including troubleshooting, repair, and maintenance of advanced systems.
  
• Collaborate with cross-functional teams to identify and resolve complex technical issues.
  
• Conduct preventive maintenance activities to ensure the optimal performance of our products.
  
• Document and report all service activities, including findings, recommendations, and solutions.
  
• Identify and promote SPOT Reactive Quote (RQ) growth opportunities
  
• Serve as a Technical Point of Escalation for HBS Field Technicians
  
  
  U.S. PERSON REQUIREMENTS
  
  Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
  
  
  YOU MUST HAVE
  
  
  • 
    
  • Post-Secondary education in an engineering or technical field.
    
  • 3+ Years BAS/Security/HVAC controls experience.
    
  • Excellent Remote troubleshooting skills
    
    
    WE VALUE
    
    
    • 
      
    • Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc)
      
    • Ability to identify technical solutions to customers' business needs and Commitment to customer satisfaction
      
    • Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
      
    • Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
      
    • Knowledge of ICT/Cybersecurity fundamentals
      
    • Intermediate to Advanced computer skills, Proficient with Microsoft Office applications
      
    • Fundamental knowledge of 3rd--party IoT technologies and software applications
      
    • Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environments.
      
    • Basic network fault finding capability.
      
    • Knowledge of system monitoring toolsets
      
    • A strong commitment to safety and a safe working environment.
      
    • Willing to develop extensive product knowledge in formal training, and in "on the job" environments, working with the latest Honeywell technology.
      
    • Able to work cooperatively and provide technical direction in a team environment.
      
    • The ability to work under pressure and capacity to deliver against multiple objectives.
      
      
      BENEFITS
      
      We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.
      
      Visit benefits.honeywell.com--to learn more.
      
      #LI-RemoteAdditional Information
      JOB ID: HRD229940Category: EngineeringLocation: 3255 Pepper Ln, Suite 106,Las Vegas,Nevada,89120,United StatesNonexemptDue to US export control laws, must be a US citizen, permanent resident or have protected status.Global (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Paradise , HBOC Sr Support Specialist - Remote, Other , Las Vegas, Nevada