New Property Launch Concierge
Company: Hotwire Communications
Location: Las Vegas
Posted on: January 16, 2026
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Job Description:
Job Description Job Description The New Property Launch
Concierge is responsible for ensuring the home-based technology
needs of clients within new launch properties, by conducting
in-home, in-person surveys at assigned properties as well as
recommending additional services based on customer’s needs or
desires within an assigned local territory. RESPONSIBILITIES:
Ensure new property launch customers are receiving bulk services
and review existing services to suggest upgrades or additional
products such as security and home automation. Obtain orders or
contracts for services that will be paid by the client or customer.
Attend and be regularly engaged on-site in customers’ homes and
other community-based locations. Identify upselling opportunities
by targeting residential prospects in assigned community events,
evaluating their needs, and selling solutions for those needs.
Participate in setting targeted community sales & product strategy
by remaining current on competitive offers, industry trends, and
market activities. Provide feedback to enhance sales processes.
Maintain quality service by selling appropriate solutions in
keeping with Company’s standards and identified revenue and
penetration objectives. Maintain product and technical knowledge by
engaging in group discussions, attending weekly sales meetings, and
educational workshops; reviewing professional publications;
establishing personal relationships and embracing best practices.
Other duties as required or assigned. MINIMUM QUALIFICATIONS: To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Customer service experience along with a working
understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on
Demand, Fiber Optics and IPTV Ability and flexibility for overnight
and domestic travel up to 80%. Must be willing and able to work a
flexible schedule, including weekends, evenings and holidays and
travel up to 80% as required by business needs. Working knowledge
of related disciplines in customer support operations, i.e. Launch
Operations, Call Center, Field Operations, Telecommunications and
Network Operations. Passion for technology and home automation
Previous technical support roles with sales or upgrading
opportunities. Passion for technology and home automation Previous
technical support roles with sales or upgrading opportunities. Must
have active clean, non-restricted, state issued driver’s license in
assigned state. Bilingual preferred (English/Spanish) BENEFITS: We
truly appreciate and value all our employees and show our
appreciation by offering a wide range of benefits, including:
Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan
with Company Match Paid Vacation, Sick Time, and Additional
Holidays (including your Birthday!) Paid Volunteer Time Paid
Parental Leave Hotwire Service Discounts – for employees who live
on a property serviced by Hotwire. Discounted service offerings are
provided for high-speed internet, video service, phone, and
security service Employee Referral Bonuses Exclusive Entertainment
Discounts/Perks Hotwire provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. LI-CF1
Keywords: Hotwire Communications, Paradise , New Property Launch Concierge, IT / Software / Systems , Las Vegas, Nevada
