Merchant Services - E

Location: Las Vegas
Posted on: April 25, 2024

Job Description:

The purpose of our Merchant Services Team is to assist small to medium sized online retailers, and to manage on-going relationships with sellers. Account Managers will work with members of the Seller Recruitment team to onboard new sellers and new listings. Account managers will help analyze seller product trends assuring that the seller is integrated and automated, that listings stay active, and that products are able to be syndicated to our advertising channels.

Account Managers will also play a role in recruiting vendors and distributors to sell products. Account managers will be responsible for managing these listings and account relationships, as well as helping fulfill orders through distribution network.

We?re seeking a team player, who operates with high energy, and displays passion for the vision. Ideally, you have had previous experience managing business accounts, or managing B2B relationships. We seek creative problem solvers with excellent interpersonal skills. Outstanding written and oral communication skills will be essential in maintaining quality relationships with business owners and store operators.

This is an exciting growth phase. You have a unique opportunity to be an early employee in a rapidly expanding company.

Responsibilities/Role

Work with Seller Recruitment Managers to integrate new sellers

Build relationships with key personnel of seller organizations

Analyze seller inventory spreadsheets. Identify competitive new listings, marketing opportunities, and potential data quality issues.

Identify seller needs and expectations. Analyze seller business operations and advocate on behalf of sellers to inspire new seller tools and developments

Passionately fight for account sales growth.

Communicate data quality issues with merchants and inspire quick resolutions

Develop creative ways to remove obstacles of selling

Report on seller feedback and service requests to help merchants increase efficiency

Work cross functionally to determine new unique value propositions. Present these internally.

Utilize Customer Relationship Management software to organize, manage all merchant service.

Report on and analyze performance on a weekly basis.

Resolve customer service issues that require merchant account changes.

Recruit fulfillment partners who offer competitive products

Place and manage fulfillment processes for orders.

Required/Basic Qualifications

1-3 years experience in account management, sales, or marketing

Master of Microsoft Excel

Excellent written and oral communication skills

Ability to work in a high pressure, fast paced, results oriented environment

Outstanding organizational skills with the ability to work within relationship management software

Personable, with a friendly upbeat attitude.

Strong time management skills with the ability to prioritize effectively

Preferred Qualifications

BA/BS

3+ years B2B business account management or relationship management experience

Experience in online retail sales processes

Experience with Ubuntu, File Transfer Protocols

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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