Clinic Concierge - Las Vegas, NV
Company: Optum
Location: Las Vegas
Posted on: May 26, 2025
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Job Description:
Optum NV is seeking a Clinic Concierge to join our team in Las
Vegas, NV. Optum is a clinician-led care organization that is
changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
Working in a clinical environment under supervision, to receive and
process inbound calls from patients, providers and other medical
staff. -Execute outbound calls or electronic tasks to assist with
providing medical related services. -Assist patients, providers
with appointment scheduling, and local facility issues. -Resolve
complex issues. -Recommend process changes to improve efficiency
and promote customer service excellence.
This position is full-time, Monday - Friday. Employees are required
to have flexibility to work our normal business hours of 8:00am -
5:00pm PST. It may be necessary, given the business need, to work
occasional overtime. Our offices are in the following addresses and
will be assigned upon hire:
4475 S. Eastern Las Vegas, NV
105 Banburry Cross Drive, Suite 150, Las Vegas, NV
4750 W Oakey Blvd., Las Vegas, NV
We offer 4-6 weeks of paid training. The hours during training will
be 8:00am - 5:00pm PST, Monday - Friday. -Training will be
conducted onsite.
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Primary Responsibilities:
Answers calls to the assigned clinic, resolving moderate to complex
service issues.
Proactively outreaching to and resolve expedited patient issues,
needs.
Works collaboratively with Providers & Clinical support staff to
help resolve patient needs and Care coordination.
Schedule and verify appointments in clinical information
system.
Verify and update patient demographic and insurance
information.
Send and receive tasks for Provider offices to assist patient with
access to medical care.
Contact patients to relay appointments and other pertinent
information.
Extreme high-volume data entry.
Responsible for compliance requirements as dictated by clinic
needs; SOPs; Burke Scores, and audit results.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED or equivalent years of experience
Must be 18+ years of age or older
1+ years of experience in a customer service/call center or
healthcare environment
Ability to travel up to 10% of the time to local clinical
facilities as needed
Experience with computers and Windows based programs including
Microsoft Word, Excel, Outlook and Teams
Ability to work full-time, Monday - Friday. Employees are required
to have flexibility to work our normal business hours of 8:00am -
5:00pm PST. It may be necessary, given the business need, to work
occasional overtime.
- - -
Preferred Qualifications:
Medical Terminology -
Advanced knowledge of insurance products. -
Bilingual fluency in any other language
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Soft Skills:
Able to demonstrate customer service and proper telephone
etiquette. - -
Strong oral and written communication skills. -
High-level servitude personality, Critical Thinking, Excellent
decision-making, -
Strong listening, telephone, customer service and problem-solving
skills. -
Ability to prioritize multiple high-level assignments, Ability to
function independently.
Highly effective communication skills with multiple levels of the
organization.
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Paradise , Clinic Concierge - Las Vegas, NV, Hospitality & Tourism , Las Vegas, Nevada
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